Privacy Policy

1. SMS / Text Messaging Program & Consent

By providing your mobile phone number through our website form, or by texting our toll-free number in response to one of our advertisements, you consent to receive recurring SMS text messages from Citadel Gold — including appointment reminders, follow-ups, customer-care responses, and promotional offers about gold and precious-metals products and services. You also agree that we may contact you by call, text, and prerecorded message through automated systems. Consent to receive marketing text messages is not a condition of any purchase. No mobile information — including your phone number — and no SMS opt-in or consent will be shared, sold, or rented to any third parties or affiliates for any purpose, including marketing. Text-messaging originator opt-in data and consent are not shared with any third parties. The following terms apply to our text messaging program:

• Message frequency varies.
• Message and data rates may apply.
• For help, reply HELP, email info@citadelgold.com, or call 800-605-5597.
• You can cancel at any time by replying STOP. After you reply STOP, we will send one confirmation message and will not send any further text messages unless you opt back in.
• Carriers (such as your wireless provider) are not liable for delayed or undelivered messages.

2. How We Collect Your Personal Information

We collect personal information directly from you when you voluntarily provide it through our website form.

3. What Personal Information We Collect

We may collect the following information:

• Name
• Phone number
• Email address

4. Information Collected for Retirement Account Transactions

To comply with federal regulations and ensure the security of retirement account transactions, we may collect personally identifiable information such as your date of birth, your driver's license number, and Social Security number. This information is used solely to verify your identity when facilitating IRA or 401(k) rollovers into a self-directed precious metals IRA. We do not sell, rent, or share this information with third parties for marketing purposes.

5. How We Use Your Personal Information

We use your personal information for the following purposes:

• To contact you regarding inquiries related to buying gold
• To schedule and confirm appointments
• To follow up on any communication initiated through our website

6. Intake Form

As part of our onboarding process, we collect certain personal details through our Intake Form, including your full name, contact information, date of birth, and, when required, your Social Security Number (SSN). This information is used strictly for identity verification. We understand the sensitivity of this data and take your privacy seriously. All personal information — including DOB and SSN — is encrypted, securely stored, and accessible only to authorized personnel on a need-to-know basis. We do not sell or share your information with any third party unless legally required or essential to completing your transaction (e.g., IRA custodians or gold depositories).

7. How and Why We Share Personal Information with Third Parties

We respect your privacy. We do not sell, rent, or trade your personal information, and we do not share it with third parties or affiliates for their own marketing purposes. We share information only in limited circumstances: with service providers who help us operate our business and who are bound by confidentiality obligations; when necessary to complete a transaction you have requested (for example, IRA custodians or gold depositories); or when required by law. Mobile phone numbers and SMS opt-in/consent data are never shared with any third party.

8. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

9. Your Choices and Rights

You may contact us at any time to update, correct, or delete your personal information, or to opt out of any future communications.